FAQs

We are travelling to Barcelona as a group or large family. Do you have apartments with enough capacity and cots?

Yes, our luxury apartments in Barcelona stand out for their generous size. We offer categories such as the Summum range, which comfortably accommodate large groups with multiple bedrooms and private bathrooms. We also provide free cots, which you should request in advance. Explore our apartments in Barcelona.

We are travelling to Lisbon as a group or family. Do you have spacious apartments for everyone and cots available?

Yes, we have very spacious apartments for 3 to 8 guests, so everyone can be comfortable. We also offer free cots for little ones; we just ask that you let us know in advance so we can have them ready. Explore our apartments in Lisbon.

I’m travelling for work and need to work remotely for a few hours. Is the Wi-Fi fast and is there good space in the apartment?

Yes, you will have free high-speed Wi-Fi throughout the building. All our apartments feature spacious living rooms and dining tables surrounded by natural light, giving you the ideal space for video calls or comfortable remote working. Discover the design and comfort of our spaces.

I would like to book restaurants and tours before I arrive. Do you offer a guest services team?

Yes, we offer an exclusive concierge service from 8:00 to 23:00, Monday to Sunday. We will take care of securing a table at that sought-after restaurant, planning your visits or preparing a special surprise in your apartment. Find out everything our concierge can do for you.

I would like to relax after a day of sightseeing in Barcelona. Is there a pool on site?

Yes, Casagrand Barcelona has a stunning rooftop pool with a sun deck. It is the perfect spot to unwind in the sun with incredible panoramic views of the city skyline. Discover our rooftop pool.

I would like to relax after a day of sightseeing in Lisbon. Is there a pool in the building?

Yes, we have created a peaceful retreat just for you. Enjoy a beautiful heated indoor pool beneath stone arches and traditional Portuguese azulejo tiles, ideal for unwinding at any time of year. Discover our wellness area.

I would like to use the gym and wellness area at Casagrand Barcelona. Is there an additional charge?

Access to our indoor gym is included in your booking, so you can train whenever you wish. If you also wish to use the sauna, it must be booked in advance at reception and is subject to an additional charge. Discover our wellness area here.

I would like to keep up my workout routine in Lisbon. What services and equipment does the gym offer?

Gym access is complimentary and the space is fully equipped, with a treadmill, exercise bike and elliptical trainer, as well as dumbbells and kettlebells to complete your session. The gym connects directly to the sauna, massage room and showers, allowing you to combine exercise and relaxation without leaving the building. Discover our wellness area here.

I would like to add breakfast. What kind of food do you offer and where is it served?

We bring a full breakfast directly to the kitchen or living room of your apartment. Wake up to a selection of freshly baked breads and pastries, seasonal fruit, orange juice, milk, tea, coffee and other delights, so you can start the day at your own pace and in complete privacy. Discover our Room Service options.

I will be tired after sightseeing. Can I order food to the apartment without cooking or going out to a restaurant?

Yes, we offer an exclusive à la carte service so you can enjoy lunch or dinner in complete comfort. You will find the menu in your kitchen and can place your order without leaving the apartment. Discover all our services here.

I would love an aperitif or a glass of wine in the apartment at sunset. Is there a minibar?

Of course. All our apartments feature a minibar stocked with wines, snacks and organic, local products (charged according to consumption). It is ideal for treating yourself at any time of day. Explore all the details of our Room Service.

I would like to make the most of the good weather in Barcelona. Is there an outdoor area in the building for sunbathing?

Yes, the rooftop at Casagrand Barcelona offers a sun deck beside the pool. It is a quiet, privileged spot to relax in the sun, with incredible panoramic views of the city skyline. Discover the Casagrand Barcelona rooftop.

After a long day exploring the city, I would love a relaxing massage. Do you offer this service on site?

Yes, we offer an exclusive massage service at both destinations so you can fully unwind without leaving the building. At Casagrand Barcelona, your massage takes place in the comfort of your own apartment. At Casagrand Lisbon, you can enjoy it in the massage room of our carefully designed wellness area. In both cases, treatments are personalised to suit your needs. Discover our massage service here.

I love starting the day with some exercise. Do you offer yoga classes or outdoor activities in Barcelona?

Yes, we organise private yoga sessions on our rooftop terrace so you can reconnect body and mind. You will practise in the open air with the Barcelona skyline as your backdrop, always guided by professional instructors. Sessions can be booked at reception or by emailing barcelona@casagrand.com. Discover all our experiences here.

We would like to celebrate a very special evening with the family in Barcelona. Can you organize a private dinner in our apartment?

Exclusively in Barcelona, we offer a private chef service so you can enjoy fine dining without leaving your living room. The chef will design a bespoke menu around your tastes, cook it live in your kitchen and ensure the evening is perfect from start to finish. Plan your private dinner with us.

My flight arrives very early in the morning. Would it be possible to check in early, or to drop off my luggage?

You can leave your luggage in our free luggage storage as soon as you arrive. Official check-in is from 3:00 pm, but if your apartment is ready earlier, we’ll hand you the keys right away at no extra cost. Learn more about the Casagrand experience here.

My flight leaves late on the day I check out. What are my options for making the most of my last day?

You can leave your luggage in our luggage storage for the rest of the day. Check-out is by 11:00 am, but if you’d like a more relaxed morning, you can request a late check-out for an additional fee, subject to availability.

I’ve seen that there’s a tourist tax in Barcelona. Is it included in the price listed on the website?

No, by law, the tourist tax is never included in the online price and must be paid upon arrival. In Barcelona, the tourist tax is charged per guest per night, with a maximum charge of seven nights. Children under 16 are exempt from the tax. You can find more up-to-date information on the rates on the official website of the Generalitat de Catalunya. Ask any questions about your reservation here.

I’ve seen that there’s a tourist tax in Lisbon. Do I have to pay it separately when I arrive?

Yes. Under municipal regulations, the tourist tax isn’t included in your online booking. It’s paid at check-in in Lisbon and is currently €4 per person per night, up to a maximum of 7 nights. Children under 13 are exempt (subject to current City Council regulations). If you have any questions about your booking, contact us here.

What are the benefits of booking directly through your website?

When you book on our official website and join the Casagrand Club, you’re guaranteed the best online rate, a special welcome gift in your apartment and access to our free transfer service (terms and conditions apply). Book now on our official website for the best price, guaranteed.