Terms and Conditions

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This contractual document will govern the contracting of lodging reservations through the web site casagrand.com, property of CASAGRAND APARTMENTS, S.L., under the commercial brand of CASAGRAND, from now on, CASAGRAND, whose contact details also appear in the Legal Notice of this Web. These Conditions shall remain published on the web site at the disposal of the CLIENT to reproduce them and keep them as confirmation of the contract, and may be modified at any time by CASAGRAND. It is the responsibility of the CLIENT to read them periodically, since those in force at the moment of placing orders will be applicable. The contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the CUSTOMER:

Has read, understands and comprehends the above. Is a person with sufficient capacity to book. Assumes all the obligations set forth herein.

These conditions shall be valid for an indefinite period of time and shall be applicable to all contracts made through the CASAGRAND website.

CASAGRAND informs that the merchant is responsible and aware of the current legislation of the countries to which it offers its services and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were contracted prior to the modification.

Identity of the Contracting Parties

On the one hand, CASAGRAND of the accommodation booking service contracted by the CLIENT is CASAGRAND APARTMENTS, S.L., with registered office at Ronda Sant Pere, 39, 2r 2a. 08010 Barcelona, NIF B-75733766 and with customer service/customer service telephone +34 93 304 14 48.

And on the other hand, the CLIENT, registered in the web site by means of its online registration over which it has full responsibility of use and custody, and is responsible for the veracity of the personal data provided to CASAGRAND.

Purpose of the Contract

The purpose of this contract is to regulate the contractual relationship between CASAGRAND and the CLIENT at the moment the CLIENT accepts, during the online contracting process, the rental of real estate for temporary accommodation.

The contractual relationship for booking accommodation entails the rental of the chosen property, for a limited period of time, in exchange for a specific price, which is publicly displayed on the website. Extra services must be purchased at the time of booking.

These are our general conditions applicable to all reservations. However, if there are any exceptions, they will be indicated in the apartment description. The conditions of the reservation depend on the rate selected in the reservation process. These conditions will govern the relations between Casagrand, owner of this web and provider of the services offered in it, and the people who contract them (from now on, the CLIENT).

Contract Procedure

The CLIENT, in order to access the services or products offered by CASAGRAND, must be of legal age and register through the website. Therefore, the CLIENT must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD), detailed in the Legal Notice and Privacy Policy of this website.

Once registered, we inform you that in accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the booking procedure shall follow the following steps:

General contracting clauses.
Terms of payment
All Inclusive
Cleaning
Number of guests
Cancellation and modification of reservations
Responsibility
Other conditions
Claims and online dispute resolution
Force majeure and competition
Price and term of validity of the offer and methods of payment
Privacy Policy
Applicable law and jurisdiction.

1. General Terms and Conditions

Unless otherwise stipulated in writing, making a reservation with the PROVIDER implies the acceptance by the CUSTOMER of these legal terms and conditions. No stipulation made by the CUSTOMER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

2. Terms of Payment

Outstanding balance. The outstanding amount is to be paid together with the deposit, in cash or by credit card, on arrival at the apartment.

Refundable deposit. To cover possible damages to the apartment, the customer must pay a deposit on arrival by credit card. This deposit usually amounts to €100, although in some apartments it can be up to €400.

This amount shall be refunded at the end of their stay, provided that all conditions are met. It must be refunded by credit card. If, exceptionally, the deposit has been paid in cash, the refund shall be made by transfer and the costs shall be borne by the customer.

The deposit shall be withheld, in whole or in part, if damage to the apartment caused by the customer during their stay is found. A surcharge of €75 shall also be applied if the apartment is not returned in a reasonably clean and tidy condition (e.g. furniture moved, kitchen dirty, accumulation of rubbish).

3. All Inclusive

The booking amount includes VAT (10%), daily cleaning, end-of-stay cleaning as well as water, energy and telecommunications supplies.

However, the following is not included:

Additional services that the client may contract.
Check-in to the apartment before the usual time (3 pm or 4 pm depending on the selected apartment) and check-out after the cut-off time (11 am or 12 pm depending on the selected apartment), as indicated in Condition (4).

4. Cleaning

El precio de la reserva incluye un servicio de limpieza diaria.

5. Number of Guests

It is forbidden to accommodate in the contracted apartment more guests than the number declared in the reservation (except for children under 2 years old), unless expressly authorized by Casagrand apartments and after payment of the price increase.

6. Cancellation and Changes to Bookings

The customer can select the rate that best suits their needs:

Free cancellation fee: If you cancel your booking up to 48 hours before the arrival date, there shall be no additional charge. Any cancellation made less than 48 hours in advance or in case of no-show shall result in your credit card being charged 100% of the total price of the stay.

Non-refundable: Payment is made at the time of booking by credit card. This rate does not allow changes or cancellations.

Unforeseen circumstances: In case of force majeure or unforeseen circumstances (such as not planned reforms in the building, floods, etc.) Casagrand apartments will be able to assign to the client a different apartment to the reserved one, as long as it has similar characteristics. In case of not being in agreement with the assigned apartment, you will be able to cancel your reservation and obtain the reimbursement of the amount that you would have paid, except the corresponding to the rental period that you would have already enjoyed. In these cases, Casagrand apartments will not assume any responsibility.

The guarantee of the services offered shall respond to the following articles based on the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Consumer and User Protection Act and other complementary laws:

Conformity of services with the contract

In the absence of proof to the contrary, the services shall be deemed to be in accordance with the contract provided that they meet all of the requirements set forth below, unless, due to the circumstances of the case, any one of them is not applicable:

a) Conform to the description provided by CASAGRAND.

b) Are suitable for the uses to which services of the same type are normally assigned.

c) Are apt for any special use required by the CUSTOMER, when it has made it known to CASAGRAND at the moment of the conclusion of the contract, provided that it has admitted that the service is apt for this use.

d) Present the usual quality and performance of a service of the same type that the client can reasonably expect, taking into account the nature of this and, in its case, of the descriptions on the concrete characteristics of the services made by CASAGRAND.

e) CASAGRAND describes the details, technical characteristics and photographs of the properties provided by the property owners, so that CASAGRAND is not bound by these public statements.

The lack of conformity resulting from a service not performed or rendered shall be equated to lack of conformity of the contract, provided that the responsibility for the same lies with CASAGRAND or under its responsibility; on the contrary, when the service not performed or rendered is due to negligence or bad practice of the CUSTOMER, it shall not be considered any fault of CASAGRAND and shall be considered in accordance with the terms of the contract.
No liability shall be incurred for lack of conformity that the CUSTOMER knows or could not have been unaware of at the time of the conclusion of the contract or that have their origin in information provided by the CUSTOMER.

CASAGRAND’s Responsibility

The PROVIDER shall be liable to the CLIENT for any lack of conformity existing at the time of delivery of the accommodation. CASAGRAND recognizes the CLIENT the right to the repair of the service, to its replacement, to the reduction of the price and to the resolution of the contract.

Repair and Replacement of Accommodation Service

If the hosting service does not conform to the contract, the CLIENT may choose between demanding the repair or replacement of the same, unless one of these options proves impossible or disproportionate. From the moment the CLIENT informs CASAGRAND of the option chosen, both parties shall abide by it. This decision of the CUSTOMER is understood without prejudice to the provisions in the cases in which the repair or replacement does not succeed in bringing the service into conformity with the contract.
Any form of remedy that imposes costs on CASAGRAND that, in comparison with the other form of remedy, are not reasonable, taking into account the value that the service would have if there were no lack of conformity, the relevance of the lack of conformity and whether the alternative form of remedy could be carried out without major inconvenience to the CUSTOMER, shall be considered disproportionate.

Repair and replacement shall comply with the following rules:

The necessary expenses incurred to remedy the lack of conformity of the contracted services will be free of charge for the CUSTOMER.
They will be carried out within a reasonable period of time and without major inconveniences for the CUSTOMER, taking into account the nature of the services and the purpose they had for the CUSTOMER.
If, once the repair is completed and the property is delivered, it is still not in conformity with the contract, the CUSTOMER may demand its replacement, a price reduction or the termination of the contract.
If the replacement fails to bring the property into conformity with the contract, the CUSTOMER may demand the repair of the property, a price reduction or termination of the contract.

Price Reduction and Termination of the Contract

The price reduction and termination of the contract shall proceed, at the CUSTOMER’s discretion, when the CUSTOMER cannot demand the repair or replacement of the service and in cases where this has not been carried out within a reasonable period or without major inconvenience to the CUSTOMER. The termination shall not apply where the non-conformity is minor.

Criteria for Price Reduction

The price reduction shall be proportional to the difference between the value that the service would have had at the time of delivery if it had been in accordance with the contract and the value that the service actually delivered had at the time of delivery.

Time Frames

Unless there is proof to the contrary, the delivery is understood to have been made on the day shown on the reservation. The CLIENT shall inform CASAGRAND of the lack of conformity at the time when he/she becomes aware of it or, at the latest, at the end of the stay. Unless there is proof to the contrary, it shall be understood that the CLIENT’s communication has taken place within the established term.

7. Responsibility

Use of the apartment. When making a reservation in this web, the client and his companions commit themselves to make a suitable use of the rented apartment, exempting Casagrand apartments of any responsibility for the damages that this use could cause.

Valuables. Casagrand apartments is not responsible for any valuables that the client may bring and/or deposit in the apartment. All apartments have a safe.

Damage caused. The customer shall be liable for damage to the apartment, except for normal wear and tear caused by daily use of the apartment. If the customer loses the keys, they must pay for the cost of making copies and/or changing the lock.

8. Other Terms and Conditions

Pets. Pets are not allowed in the apartments.

No smoking. Smoking is not permitted in the apartments, except on balconies, terraces, patios and in gardens. Failure to comply with this rule will result in a fine of up to 200 euros to cover the cost of cleaning upholstery, curtains and bedspreads.

Rules specific to each apartment. The house rules are given upon arrival and establish guidelines related to aspects of the ordinary functioning of the apartment (e.g. keeping quiet at certain hours, garbage deposit, etc.). It is obvious that these rules, which are often common sense and facilitate coexistence with other neighbors, must be respected. It is important to respect the neighbors’ rest, so we ask our guests not to carry out noisy activities, especially between 10:00 pm and 8:00 am. It is also important to avoid all actions that may disturb the neighbors, such as loud music, noises, etc. Parties and the entry of persons not staying in the dwelling are forbidden in order to respect the neighbors’ rest. It is essential to make good use of the common areas or common elements of the building where the tourist accommodation is located, as well as to behave civically both in the tourist accommodation and in the building in which it is integrated.

Non-compliance. The serious and/or reiterated breach by the client of the conditions established above will grant Casagrand apartments the right to demand the immediate abandonment of the apartment, without any compensation.

Acceptance. To reserve an apartment with Casagrand implies the acceptance of these general conditions, as well as of the jurisdiction and competence of the courts of the CLIENT’s domicile. In case the CLIENT is domiciled outside Spain, the PROVIDER and the CLIENT expressly waive any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between both according to Art. 14.1 of Regulation (EU) 524/2013, without the need to resort to the courts of law. For further information, please refer to clause 9. CLAIMS AND ONLINE DISPUTE RESOLUTION of these Conditions.

Arrival. Check-in to our apartments is from 3:00 p.m. onwards. If you wish to enter the apartment earlier, please let us know in order to organize, if possible, an early check-in.

Check-out. The apartments must be vacated for cleaning by 11am at the latest. If you wish to leave the apartment between 11am and 6pm, please let us know in order to organise it, if possible.

9. Complaints and Online Dispute Resolution

Any complaint that the CUSTOMER considers appropriate shall be dealt with as soon as possible, and can be made by contacting the following addresses:

CASAGRAND Ronda Sant Pere, 39, 2r 2a. 08010 Barcelona Phone: +34 93 304 14 48 E-mail: info@casagrand.com

If during the rental period there is any fault in the installations or electrical appliances, the CUSTOMER must immediately notify the PROVIDER in order to resolve these incidents as soon as possible.

In case of force majeure (damage caused by water, fire, etc.), the PROVIDER shall replace the booked accommodation with another of the same characteristics. In the event of unavailability of accommodation, the PROVIDER shall reimburse the total amount paid.

In accordance with the provisions of Directive 2013/11/EU on Alternative Dispute Resolution (ADR), Casagrand Apartments SL would adhere to the following entities as appropriate: Generalitat de Catalunya (Agència Catalana del Consum) and Government of Spain (Consumer Arbitration).

10. Force Majeure and Competence

The parties shall not be liable for any failure due to force majeure. Performance of the obligation shall be delayed until the case of force majeure has ceased. The CUSTOMER may not assign, transfer or transfer the rights, responsibilities and obligations contracted. If any provision of these terms and conditions is held to be invalid or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected in any way, and shall not be modified in any way. The CUSTOMER acknowledges that they have read, understand and accept these General Terms and Conditions in their entirety.

11. Price and Validity Period of the Offer and Payment Methods

The prices indicated for each booking include Value Added Tax (VAT). These prices do not include tourist taxes or any other additional services and annexes to the service purchased. The prices applicable to each property are those published on the website and are expressed in EUROS. The CUSTOMER assumes that the economic valuation of some of the services may vary in real time. Prices are subject to change on a daily basis until the booking is made.

Any payment made to CASAGRAND entails the issuance of an invoice under consent (art. 63.3 RD 1/2007) in the name of the registered CLIENT or the company name that the CLIENT has informed at the time of placing the order. This invoice will be delivered to the CUSTOMER at the end of the rental and the payment of the contracted services. The invoice can be downloaded in PDF format by accessing the web management panel with the CLIENT account. If you wish to receive it by e-mail, you must request it by any of the means that the PROVIDER makes available to you, informing you that you may revoke this decision at any time.

For any information about the reservation, the CLIENT may contact through the CASAGRAND customer service telephone number +34 93 304 14 48 or via e-mail to the address info@casagrand.com.

CASAGRAND is responsible for the economic transactions and offers the following ways to make the payment of the reservation: Credit card.

Security Measures

The web site uses information security techniques generally accepted in the industry, such as SSL, data entered in a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the purpose of avoiding unauthorized access to the data. To achieve these purposes, the CLIENT accepts that CASAGRAND obtains data for the effect of the corresponding authentication of the access controls.

CASAGRAND undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.

The following activities are prohibited under the card brand programmes: the sale or offer of a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).

12. Privacy Policy

CASAGRAND APARTMENTS, S.L., hereinafter RESPONSIBLE, is responsible for the processing of the User’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, for which you are provided with the following processing information:

Purpose of processing: to maintain a commercial relationship with the User. The processing operations envisaged are:

Sending commercial advertising communications by email, fax, SMS, MMS, social communities or by any other electronic or physical means, present or future, that make it possible to carry out commercial communications. These communications will be made by the DATA CONTROLLER and will be related to their products and services, or those of their partners or suppliers with whom he/she has reached a promotion agreement. In this case, the third parties will never have access to personal data.
Processing orders, queries or any type of request made by the user through any of the available contact methods.
Sending the website newsletter.

Data retention criteria: data shall be kept for as long as there is a mutual interest in maintaining the processing purpose and when no longer necessary for that purpose, data shall be deleted with appropriate security measures to ensure the pseudonymisation of the data or the complete destruction of the data.

Data communication: The data shall not be communicated to third parties, unless legally obliged to do so.

User Rights:

Right to withdraw consent at any time.
Right of access, rectification, portability and erasure of his/her data and the restriction or opposition to their processing.
Right to file a complaint with the supervisory authority (agpd.es) if he/she considers that the processing does not comply with current legislation.

Contact details for exercising your rights:

Postal address: CASAGRAND APARTMENTS, S.L. Ronda Sant Pere, 39, 2r 2a. 08010 Barcelona (BARCELONA). Mail: info@casagrand.com

MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

By ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or submitted in download forms, Users expressly and freely and unequivocally accept that their data is necessary for the provider to deal with their request, with the inclusion of data in the remaining fields being voluntary. The User guarantees that the personal data provided to the CONTROLLER are truthful and is responsible for communicating any changes to them. The CONTROLLER expressly informs and guarantees users that their personal data shall not be transferred to third parties under any circumstances, and that whenever any type of personal data is transferred, express, informed and unequivocal consent shall be requested from users beforehand. All data requested through the website are mandatory, as they are necessary to provide an optimal service to the User. In the event that not all data is provided, there is no guarantee that the information and services provided shall be completely tailored to your needs.

CONSENT TO THIRD-PARTY ONLINE CHECK-INS.

The CLIENT declares that he/she has the consent of the third party to make any reservation on his/her behalf through CASAGRAND’s online check-in services. The CLIENT shall be solely responsible for obtaining this consent and for providing accurate and updated information from the third party during the booking process in the event that this cannot be done by each of the registered guests. In order to comply with the principle of data minimization, in cases where ID identification is required, only the front of the document will be provided. The Client accepts that the Company will not require or store the back of the ID card. By using the Company’s online services to make a reservation on behalf of a third party, the Client fully accepts this condition and exonerates the Company from any liability arising from the lack of consent of the third party.

SECURITY MEASURES

In accordance with the provisions of the current regulations on personal data protection, the CONTROLLER complies with all the provisions of the GDPR for the personal data processing under its responsibility, and manifestly with the principles described in Article 5 of the GDPR, whereby they are processed lawfully, fairly and transparently in relation to the data subject and are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. The CONTROLLER warrants that it has implemented appropriate technical and organisational policies to implement the security measures set out in the GDPR to protect the rights and freedoms of Users and has communicated appropriate information to Users to enable them to exercise these rights and freedoms.

13. Applicable Law and Jurisdiction

These conditions shall be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. CASAGRAND and the CLIENT agree to submit to the courts and tribunals of the domicile of the CLIENT any controversy that could arise from the provision of the products or services object of these Conditions. In the event that the CUSTOMER is domiciled outside Spain, the PROVIDER and the CUSTOMER expressly waive any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between them in accordance with Art. 14.1 of Regulation (EU) 524/2013, without the need to resort to the courts of law. For further information, please refer to clause 9. CLAIMS AND ONLINE DISPUTE RESOLUTION of these Conditions.